Monday - Friday8.30am - 5.00pm
Saturday9.00am - 11.30am
The Gladstone Central Medical Centre prides itself on the professional, secure and confidential handling of your consultation and information. Please click on the tabs below for more information regarding our Practice Policies.
Please ring (07) 4972 8689 for an appointment. Every effort will be made to accommodate your preferred time and Doctor. Emergencies will always be given priority. Our reception staff will attempt to call you if your doctor has been called away. To maximise the efficiency of our doctors and to limit waiting times we ask you to make a booking for all consultations.
If you need a longer consultation please advise reception staff at the time of your booking to ensure you get the attention required. If you or a family member requires an interpreter service, please let us know upon making a booking.
Our doctors continue to see patients face to face to promote better health care. Appointments are our preferred method of seeing patients which ensures we can allocate time to assist you with your concerns. Please ring our clinic on 07 4972 8689 to speak to our friendly reception staff or click on the book appointments button and follow the prompts.
Urgent or walk in appointment will only be provided for patients who need to see a doctor urgently and their medical needs can’t wait for the first available appointment at a later date.
Every attempt is made to fit in walk in appointments however urgent cases will be seen as a priority.
If unexpected circumstances occur and you need to cancel your appointment, please cancel as soon as possible – cancellations with less than 24 hours’ notice may incur a cancellation fee.
Gladstone Central Medical Centre is a private practice and hence the cost for any consultation reflects the services required. Please contact the centre for a current fee schedule.
We value the health of the community and have policies in place to provide concession for patients in genuine need (this decision is at the discretion of your doctor).
Our doctors are happy to provide medical certificates as long as you attend a consultation for assessment. Medical certificates cannot be given retrospectively.
We always appreciate any feedback or advice. Please feel free to request a patient feedback form and leave with our practice manager or forms can be dropped in our feedback box in reception. We consider any feedback or complaints as a gift to ensure we continue to provide a quality service. Any feedback can be received anonymously.
If you feel more comfortable passing a complaint to a governing commission please contact:
Health Quality and Complaints Commission
GPO Box 3089, Brisbane, Q 4001
Telephone: (07) 3234 0272
Facsimile: (07) 3234 0333
Our doctors have a large network of specialist support services and will refer you to the relevant specialist as required. If you have a preferred specialist we will be pleased to refer you.
Our doctors are thorough in their patient relations, providing quality medical care, so no repeat prescriptions will be given without consultation. This service is provided at the discretion of your doctor.
Gladstone Central Medical Centre’s social media use shall be consistent with the following core values:
Our Doctors pride themselves on providing high quality care. Unfortunately telehealth consultations have limitations and while we understand that this is more convenient for some patients phone consultations are not generally preferred by our GPs. Telehealth appointments are generally reserved for patients with COVID or other at risk patients. Phone consultations for other issues are available at your doctors discretion and attract the same fee and rebate as a standard consultation. Please contact our friendly reception team if you would like to enquire further.
Your doctor will advise when they expect the results to arrive at the practice. Results are best discussed in consultation with your doctor. Please make an appointment to see your doctor after having the tests performed. If a serious abnormality is found we will attempt to contact you immediately. Please ensure that your contact details are kept up to date.
It is the policy of the centre to maintain security of personal medical records. We abide by the ten national privacy principles available at www.privacy.gov.au/health/index
Should you require a transfer of your records please contact the surgery to arrange.
If your visit is covered by Workers Compensation or a Third Party, please advise reception staff at the time of making your appointment. It is our policy that ALL accounts are paid at the time of consultations. Accounts will not be billed to WorkCover or a third party billing without written confirmation that these payers are responsible for your account.
Communication by email has a number of risks which include but are not limited to, the following:
Conditions for the use of Email
Phone: (07) 4972 8689
Fax: (07) 4972 8052
Caring for our community through better access to an expanded range of services, better co-ordinated referrals and an efficient delivery of primary health care services.