• Suite 22 Nightowl Centre, Dawson Highway, Gladstone
  • (07) 4972 8689
  • info@gcmc.net.au
  • Opening Hours

    • Monday - Friday
      8.30am - 5.00pm
    • Saturday
      9.00am - 11.30am
    In a medical emergency please dial 000.
  • Preventative Care

    Preventative Care is one of the most effective strategies in reducing the risk of more major health conditions and the management of existing conditions such as diabetes and chronic illnesses.
  • Skin Cancer Clinic

    Our practice is pleased to offer full body skin checks using the state of the art microDERM system by Visiomed. microDERM is a professional imaging system for progressive early recognition of skin cancer and image documentation.

Our Policies

The Gladstone Central Medical Centre prides itself on the professional, secure and confidential handling of your consultation and information. Please click on the tabs below for more information regarding our Practice Policies.

  • Appointments

    Please ring (07) 4972 8689 for an appointment. Every effort will be made to accommodate your preferred time and Doctor. Emergencies will always be given priority. Our reception staff will attempt to call you if your doctor has been called away. To maximise the efficiency of our doctors and to limit waiting times we ask you to make a booking for all consultations.
    If you need a longer consultation please advise reception staff at the time of your booking to ensure you get the attention required. If you or a family member requires an interpreter service, please let us know upon making a booking.

    Our doctors continue to see patients face to face to promote better health care. Appointments are our preferred method of seeing patients which ensures we can allocate time to assist you with your concerns. Please ring our clinic on 07 4972 8689 to speak to our friendly reception staff or click on the book appointments button and follow the prompts.

    Urgent or walk in appointment will only be provided for patients who need to see a doctor urgently and their medical needs can’t wait for the first available appointment at a later date.

    Every attempt is made to fit in walk in appointments however urgent cases will be seen as a priority.

    Cancellations and Missed Appointments

    If unexpected circumstances occur and you need to cancel your appointment, please cancel as soon as possible – cancellations with less than 24 hours’ notice may incur a cancellation fee.

  • Billing Arrangements

    Gladstone Central Medical Centre is a private practice and hence the cost for any consultation reflects the services required. Please contact the centre for a current fee schedule.

    We value the health of the community and have policies in place to provide concession for patients in genuine need (this decision is at the discretion of your doctor).

  • Medical Certificates

    Our doctors are happy to provide medical certificates as long as you attend a consultation for assessment. Medical certificates cannot be given retrospectively.

  • Patient Feedback

    We always appreciate any feedback or advice. Please feel free to request a patient feedback form and leave with our practice manager or forms can be dropped in our feedback box in reception. We consider any feedback or complaints as a gift to ensure we continue to provide a quality service. Any feedback can be received anonymously.

    If you feel more comfortable passing a complaint to a governing commission please contact:

    Health Quality and Complaints Commission
    GPO Box 3089, Brisbane, Q 4001
    Telephone: (07) 3234 0272
    Facsimile: (07) 3234 0333
    Email: info@hqcc.qld.gov.au

  • Referrals

    Our doctors have a large network of specialist support services and will refer you to the relevant specialist as required. If you have a preferred specialist we will be pleased to refer you.

  • Repeat Prescriptions

    Our doctors are thorough in their patient relations, providing quality medical care, so no repeat prescriptions will be given without consultation. This service is provided at the discretion of your doctor.

  • Social Media

    Gladstone Central Medical Centre’s social media use shall be consistent with the following core values:

    • Integrity: We will not knowingly post incorrect, defamatory or misleading information about its own work, the work of other organisations, or individuals. In addition, it will post in accordance with the organisation’s Copyright and Privacy policies more specifically it’s Confidentiality policies and procedures.
    • Professionalism: Our social media represents the organisation as a whole and should seek to maintain a professional and uniform tone.
    • Information Sharing: We encourage the sharing and reposting of online information that is relevant, appropriate to its aims, and of interest to its patients and the health of the community.
  • Telephone Access

    Our Doctors pride themselves on providing high quality care. Unfortunately telehealth consultations have limitations and while we understand that this is more convenient for some patients phone consultations are not generally preferred by our GPs. Telehealth appointments are generally reserved for patients with COVID or other at risk patients. Phone consultations for other issues are available at your doctors discretion and attract the same fee and rebate as a standard consultation. Please contact our friendly reception team if you would like to enquire further.

  • Test Results, Procedure Results and Medical Records

    Receiving your Test or Procedure Results

    Your doctor will advise when they expect the results to arrive at the practice. Results are best discussed in consultation with your doctor. Please make an appointment to see your doctor after having the tests performed. If a serious abnormality is found we will attempt to contact you immediately. Please ensure that your contact details are kept up to date.

    Medical Records

    It is the policy of the centre to maintain security of personal medical records. We abide by the ten national privacy principles available at www.privacy.gov.au/health/index

    Should you require a transfer of your records please contact the surgery to arrange.

  • Workers Compensation

    Workers Compensation and Third Party Billing

    If your visit is covered by Workers Compensation or a Third Party, please advise reception staff at the time of making your appointment. It is our policy that ALL accounts are paid at the time of consultations. Accounts will not be billed to WorkCover or a third party billing without written confirmation that these payers are responsible for your account.

  • Email Policy

    Email Policy

    Risks

    Communication by email has a number of risks which include but are not limited to, the following:

    1. GCMC cannot guarantee that any particular email will be read or responded to.
    2. Email can be circulated, forwarded and stored in paper and electronic files.
    3. Backup copies of email may exist even after the sender or the recipient has deleted his/her copy.
    4. Email senders can easily misaddress an email or email can be received by unintended recipients.
    5. Email can be intercepted, altered, forwarded or used without authorisation or detection.
    6. Employers and on-line services have the right to archive and inspect emails transmitted through their systems.

    Conditions for the use of Email

    1. GCMC will use reasonable means to protect the security and confidentiality of email information send and received. However, because of the risks outlined above, GCMC cannot guarantee the security and confidentiality of email communication, and GCMC will not be liable for the inadvertent disclosure of confidential information.
    2. Email is not appropriate for urgent or emergency situations, nor is it a substitute for care that may be provided during consultation.
    3. I am responsible for protecting my password or other means of access to email. GCMC and the health care professional are not liable for breaches of confidentiality caused by myself or any third party.

    Collection Notice

    1. GCMC is required to manage my personal information in accordance with the information privacy act 2009.
    2. Email communication between myself and GCMC will be printed and filed in my patient medical record. As emails are part of the medical record, other individuals authorised to access the medical record will have access to those emails.
    3. Emails from myself may also be delegated to another health professional or staff member for response. Administration staff may also receive and read responses to my emails.
    4. Some of my personal information on my medical record may be given to carers, guardians or other health care professionals who provide associated services that require my information for the purpose of providing a health care service. My information may be disclosed without my consentif authorised or required by law. For further information, I can ask for a copy of GCMC’s privacy policy.

Gladstone Central Medical Centre

Suite 22 Nightowl Centre, Dawson Highway
Gladstone QLD 4680
PO Box 1567
Gladstone QLD 4680
  • Phone: (07) 4972 8689

  • E-mail: info@gcmc.net.au

  • Fax: (07) 4972 8052