Monday - Friday8.30am - 5.00pm
Saturday9.00am - 11.30am
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
The information we will collect about you includes:
Our practice will collect your personal information:
In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
We sometimes share your personal information:
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying our practice in writing.
Your personal information may be stored at our practice in various forms. These forms may be as an electronic record, paper records, visual x-rays and video recordings for training purposes.
Our practice stores all personal information securely.
All data both electronic and paper are stored and managed in accordance with the Royal College of General Practitioners (RACGP) Computer and Information Security Standards (CISS) and the requirements of Gladstone Central Medical Centre’s Business Continuity Plan. All employees and third parties have confidentiality agreements in place.
You have the right to access and correct your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing to the Practice and we will respond within a reasonable time. Response will be within 14 days for electronic record and 30 days if your medical records are in a manual form. There is a fee applicable which depends upon the size of your records. Our practice will take reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify your personal information held by our practice is correct and up-to-date. You may also request that we correct or update your information.
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure.
Gladstone Central Medical Centre
PO Box 1567
Gladstone QLD 4680
and it will be dealt with within 30 days of lodgement.
You may also contact the Office of the Australian Information Commissioner (OAIC). Generally the OAIC will require you to give them time to respond, before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992
Policy to be reviewed 03/2021
Dr Pam Rigby is a graduate of the University of Queensland and has been practicing in Gladstone for over 20 years. She was one of the foundation GP’s of our practice and has a reputation for excellent service. She has a special interest in women’s health, antenatal care, paediatrics and mental health.
She finds it’s the variety and challenge of general practice along with the relationships formed, that keep her coming back for more.
Dr Selman is a graduate of Baghdad University and has practiced in Iraq, Yemen, New Zealand and Gladstone.
Dr Selman provides quality services to the people of Gladstone including women’s health, paediatrics and preventative medicine. She has a special interest in obstetrics and gynaecology and is a favourite amongst children and the elderly for her kind and gentle nature.
Phone: (07) 4972 8689
Fax: (07) 4972 8052
Caring for our community through better access to an expanded range of services, better co-ordinated referrals and an efficient delivery of primary health care services.